Problem Definition Process
The Approach
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Document the process used to gather information from users and internal stakeholders to understand problems.
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My role: record my process for problem exploration and definition.
Defining the Process
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Survey stakeholders to get all input
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Identify recurring or related problem themes
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Distill top problems into a document to share across the team
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Working session to decide on which problems are most important to tackle
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Divide the team into project groups (preferably every department represented in each group)
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The team captain is assigned to guide the group and serve as a liaison to the rest of the group
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Teams meet separately to confirm and deepen understanding of the problem statement
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Develop “solution statements” to the problems identified
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List action items that support solution statements
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The final output is project document with problem info, solution statements, and action items with dates and deliverables