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The Problem
One common problem at most workplace cafeterias is quickly finding a place to sit alone or with a group of people at lunchtime.
1) Sometimes open tables are not clean.
2) Large tables are sometimes occupied by a single person.
3) Corporate clients do not want to hire additional staff to seat people; the seating should be self-serve.
The Research
Identifying the Stakeholders
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‘B2E’ or Business to Employee application.
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The buyer would be someone in Human Resources, operations, or Facilities that wants to make the best of the cafeteria space.
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The buyer needs visibility into how well space is being utilized and secondarily that the employees like and use the proposed solution/ application.
Thus, proactive and upward communication needs to get to the buyer, while keeping the solution/ application simple and easy to use for employees.
Similar Solutions/ Experiences
When thinking about a solution, I also like to look at other comparable tools and processes to understand what user experience and expectations are based on prior knowledge.
This can be from current hospitality/ dining experiences, and even other industries that have similar processes.
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Current cafeteria experiences
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Comparable dining experiences
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Calendars and scheduling tools
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Reservation engines (airlines, hotels, dining, conference rooms)
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Seat selectors (entertainment, airlines)
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The Solution
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Build a booking tool for employees
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Cafe Concierge sorts preferences and all reservations to create an efficient seating map
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Allows user to make a cafeteria reservation
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Booking by:
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Day/ time
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Number in party
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How it Works: Booking a New Reservation
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Choose date and time
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Choose your group size
Reservation Confirmed!
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User can view existing reservations
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User can edit reservations
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User can start a new reservation
How it Works: View and Manage Reservations